Terms & Conditions

Hushabye Hands Ts&Cs

To keep everyone safe please read below our Terms and Conditions.

 

Please read fully before accepting our Ts&Cs on our booking pages...

 

Payment Methods: All costs relating to the Hushabye Hands courses must be paid at the time of booking to confirm your space on the course itself. Hushabye Hands has booking forms which need to be completed prior to attending the course to ensure the terms and conditions set out in this document have been fully read and this will serve as your agreement to begin the course. It is the responsibility of the parent/carer to inform the instructor of any changes to the consent form on a weekly basis. Once payment has been made in full then a confirmation will be sent to the person booking via email confirming their place, along with any other relevant further information and a booking form - the dates will also be detailed for the weeks included in your booking.

 

Refunds: A course or event may be cancelled provided you inform Hushabye Hands in writing no later than 14 working days prior to the course commencing. Please note there will be an administration charge of up to one class fee for any changes made.

 

Termination due to force majeure events: If any of the below events occur, face to face classes may continue as a support group for new parents. If it is not possible to continue face to face, you may transfer to the next available course (with 7 working days’ notice) or the course will be moved back a week or two or as soon as possible. Natural disasters such as flood, earthquake, wind, storm or other natural disaster; pandemic, threat of or preparation for epidemic, pandemic, or similar mass viral contagion risk; nuclear, chemical or biological contamination; war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions; strike, labour unrest; embargo, act of government, or regulatory, customs, civil or military authority; inability to obtain supplies of products/raw materials, acts or omissions of carriers; terrorist attack, civil war, civil commotion or riots; or other events potentially affecting the market.

 

Holidays and sickness policy: Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service. You may transfer the class in question to another parent/guardian if agreed prior to the class and providing we are able to ask them to complete a booking form upon arrival to ensure Ts&Cs are agreed with.

 

Supervision and withdrawal of service: Any child attending our classes must be supervised at all times. Should a carer or accompanying visitor behave in a way that Hushabye Hands feels is unreasonable then the company reserves the rights to withdraw the provision of classes to the client.

 

Cancellation of Classes policy: Hushabye Hands will endeavour to run classes during bad weather such as snow and ice, however in some cases classes may have to be cancelled.

 

We will endeavour to update parents about any cancellations through social media and by text/email so please ensure all contact details are kept up to date.

 

In the event of cancellation by Hushabye Hands for any reason, an additional week will be added to the end of the course, or an alternative date arranged, or in the event that this is not possible, a refund may be offered.

 

Illness: Parents are asked to keep their child at home if they have a serious infection and to inform Hushabye Hands as to the nature of the infection so that other parents can be alerted. Please keep your child at home if he/she:

• Has a fever or has had one in the previous 24 hours

• Has had diarrhoea in the previous 48 hours

• Has heavy nasal discharge

• Has discharging eyes

• For our baby massage class babies cannot attend an infant massage class if they have been immunised up to 48hrs beforehand.

 

If your child is displaying any of the symptoms of possible communicable diseases such as:

• Measles

• Chicken pox

• German measles

• Whooping cough

• Impetigo

• Scarlet fever

• Hand, foot and mouth disease

• Norovirus

 

Parent Illness – Covid19 If you have developed a new cough, or high temperature or any Covid19 symptoms you must adhere to government guidelines.

 

We cannot offer a refund for a lesson missed due to illness.

 

 

Commitment to Equal Opportunities: At Hushabye Hands we have a commitment to ensure that the equipment and activities are of value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability. We expect anyone attending our classes to have the same respect for all others attending classes.

 

Data Protection: The information on the booking form contains personal data. Hushabye Hands will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party.

 

Videos, photographs, and confidentiality Photographs will only be taken of you and your baby/babies if you have agreed by giving consent.

 

Any photographs taken in the classes will be used for advertising and marketing purposes only.

 

We will never take photographs of your baby during massage when they are naked, only when they are wearing a nappy and/or clothes and only if you have given your consent.

 

Parents are permitted to take photographs of their child but only their child during classes.

 

Protection of property: Please note that your property left in prams or bags is your responsibility and not the responsibility of Hushabye Hands or the venue.

 

Health & Safety and Hygiene Policies: Hushabye Hands follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.

 

Hushabye Hands asks all parents and carers to remove their shoes while in class for hygiene reasons.

 

Jewellery should be removed to avoid injury to your baby.

 

Changes to our Terms and Conditions: Hushabye Hands may from time to time need to update or amend these Ts&Cs. We will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Hushabye Hands to treat this agreement with you as being updated with the changes.

 

Hushabye Hands' Terms and Conditions are aimed to offer and present a fair structure to all who attend. We aim to provide our clients with the highest quality classes we can give. Please note participation of a Hushabye Hands class is entirely at your own risk without any proven negligence or breach of duty or care or lack of due diligence by Hushabye Hands.

 

We are fully insured and hold an enhanced DBS clearance check, these can be viewed upon request at any time, as can Amy's baby massage qualification certificate.